Here you will find answers to the most frequently asked questions about BLACKWOOD CONS, our products, delivery, and customer service. Still have questions afterwards? Then drop us a message on WhatsApp, email, or phone, and we will get back to you as soon as possible.
What is BLACKWOOD CONS, and what do you sell?
BLACKWOOD CONS is an online gaming store that sells game consoles, peripherals, and gaming computers. All our products are brand new and unopened. We serve customers in Denmark, the rest of Europe, and further afield, and our webshop supports multiple languages and currencies.
Do you have all consoles in stock?
Yes! We keep all consoles in stock and ready to ship, so you don't have to wait for restocking. This also applies to popular consoles such as the Nintendo Switch 2, PlayStation 5, and Xbox Series X. If something is sold out contrary to expectations, we update the stock status immediately on the product page.
How much is shipping, and how quickly do you deliver?
Shipping is free on all orders over 999 DKK. We ship your order quickly, and you will receive a tracking code so you can follow the package all the way. Delivery time depends on your location, but within Denmark it is usually very fast.
Which payment methods do you accept?
We accept the most popular payment methods, including Dankort, MobilePay, Apple Pay, and credit/debit cards. We know that payment security is important, and therefore we offer the methods that Danish customers know and trust.
Are your products covered by a warranty?
All products from BLACKWOOD CONS are covered by a minimum 2-year right of complaint in accordance with Danish and EU legislation. Since all items are sold brand new and unopened, you are also covered by the manufacturer's original warranty.
How do I return a product?
You have a 14-day right of withdrawal from the day you receive your order, in accordance with Danish consumer legislation. Contact our customer service via WhatsApp, email, or phone, and we will guide you through the process. The product must be returned in its original packaging and in the same condition in which you received it.
How do I contact your customer service?
You can reach us on WhatsApp, email, and phone. We often reply the same day because we know that waiting is annoying, especially when you just want to get started gaming. Write or call, and we will take care of the rest.
Can I track my order?
Absolutely. As soon as your order has been shipped, you will receive a tracking code via email. With it, you can follow the package in real time, all the way from our warehouse to your front door.
Do you also sell to customers outside Denmark?
We do! Our webshop supports multiple languages and currencies, so you can easily shop regardless of whether you are in Sweden, Germany, or somewhere else entirely. Shipping prices and delivery times vary by destination, and you can see the exact details at checkout.
Why should I choose BLACKWOOD CONS over other stores?
We always have consoles in stock and ready to ship, free shipping over 999 DKK, and customer service that actually replies quickly. All products are new and unopened, and we make it easy to shop with familiar payment methods such as MobilePay and Dankort. In short: we want to get you gaming as quickly as possible.